Charnwood Catering Equipment Ltd - Returns Policy

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At Charnwood Catering Equipment Ltd, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

 

General Returns

You may return most new, unopened items within 14 days of delivery for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened.

Please note: All returns for non-damaged items will be subject to a 25% restocking fee, which will be deducted from your refund plus carriage charges.

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Exchanges

While Charnwood Catering Equipment Ltd does not accept exchanges for products, we do accept returns as outlined in this Returns Policy. If you wish to replace a returned item with a different product, you will need to purchase the new item separately.

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Damaged Items

If your item arrives damaged, please contact us immediately upon receipt. We will arrange for a replacement or a full refund, and no restocking fee will be applied in such cases.

How to Initiate a Return:

To initiate a return, please contact our customer service team sales@charnwoodcateringequipment.co.uk Please provide your order number and the reason for your return. We will provide you with instructions on how to send your item back to us.

 

A 25% restocking fee of the items value will be charged if delivery fails due to any of the points in the shipping policy, or if the product is returned and is not faulty. Delivery charges will not be refunded/credited. Please note that once an order has been placed and despatched the restocking fee will still apply.

Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.

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Customised / made to order goods

When customised or bespoke goods are ordered we will not accept ANY returns. You are responsible for ordering suitable goods for your requirements. If however the goods are damaged, you may be able to make a claim against the manufacturer or supplier if you have inspected and signed for the goods as damaged upon delivery. No claims against damage will be accepted if you have signed for goods without indicating any damage.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.